Our Policies

Dog Boarding Drop-Off and Pick-Up Policy

To ensure a smooth, organized, and low-stress experience for all dogs in our care, Planet Paws Pet Care offers boarding drop-off and pick-up during the following times:

Monday through Friday
7:00 am–10:00 am
4:00 pm–7:00 pm

Saturday, Sunday, and Holidays
7:00 am–7:00 pm

Clients are required to schedule a 30-minute arrival window for both drop-off and pick-up in advance within these hours.

Drop-off and pick-up times should be scheduled at the time of booking whenever possible. If travel plans are not finalized, we require at least 72 hours’ notice to schedule your arrival window. Requests made with less than 72 hours’ notice may not always be able to be accommodated.

Clients are expected to arrive within their scheduled window. If you are running late or need to adjust your time, you must notify us as soon as possible through the Time To Pet app.

Dogs not picked up by 7:00 PM will be charged an additional overnight boarding fee.

Payment Policy / Cancellation Policy:

A 50% deposit is due upon booking to hold the client’s reservation for Dog Boarding and Vacation Care. The final payment for Dog Boarding and Vacation Care is due 24 hours before drop-off.

A full refund is available if stay is cancelled by 12:00 PM 7 days before the service begins.

If canceled later than 12:00 PM 7 days before the service begins, a 50% refund is available for the first 7 canceled  days from the cancellation request. A 100% refund is available for any additional days cancelled.

For holidays, a full refund is available if canceled by 12:00 PM 7 days before the service begins.

If canceled later than 12:00 PM 7 days before the service begins, a 50% refund is available for the first 7 calendar days from the cancellation request. A 100% refund is available for any additional days canceled. Holidays include Memorial Day Weekend (Friday-Monday), July 4, Labor Day Weekend (Friday-Monday), Thanksgiving and Friday after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Early Return to Home or Late Departure from Home:

Reservations are made to plan for Dog Boarding and Vacation Care availability for the client’s reservation dates. Therefore, clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of time, regardless of whether the client returned home early or departed later than the prior reservation scheduled. No amount of money will be refunded to client for early returns to home or late departures from home by client after a reservation date has been agreed upon.

Dog Walking and Potty and Play Visits

Cancellation Policy:

A full credit is available if canceled 24-hours before the service begins. If canceled later than 24-hours before the service begins, the full walk/Potty and Play Visit will be charged.

 

Dog Walking Weather Policy

Weather Realted Adjustments:

• If weather conditions could impact your dog’s comfort, safety, or emotional wellbeing, the scheduled walk may be converted to a Potty & Play visit instead.
• This ensures your dog still receives a bathroom break, enrichment, and attention without unnecessary stress.
• What qualifies as inclement weather will be determined at the discretion of Planet Paws Pet Care, with your dog’s wellbeing as the top priority.

Timing of Weather Decisions

• Weather-related adjustments or cancellations will typically be determined approximately 1 hour prior to the scheduled visit time, allowing for the most accurate assessment of real-time conditions.
• In cases of clearly severe or sustained weather, a decision may be made earlier.
• Clients will be notified as soon as a decision is made.

Rescheduling & Cancellation During Inclement Weather

• If you are home during the scheduled walk time, you may reschedule with no cancellation fee.
• If rescheduling isn’t possible due to client scheduling conflicts, the visit will be considered canceled and the standard 24-hour cancellation policy will apply.

Our Priority

• Your dog’s physical comfort, emotional wellbeing, and safety always come first.

Pet Illness/Veterinary Care

The client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care.

PRIVACY POLICY

This privacy notice discloses the privacy practices for Planet Paws Pet Care. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information and how you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at kevin@planetpawspetcare.com